Frequently Asked Questions

General:

"We'd love to visit or have an event at your vineyard and winery"
And we'd love to have you there….. but unfortunately our vineyard and winery are not open to the public due to regulatory restrictions.

"Where can I buy and/or taste your wine?"
The best place to get Silvestri wines is at our tasting room in Carmel-by-the-Sea, or our online store.  We also distribute to select restaurants and retailers in the Monterey Bay area with a few outlets in other parts of California.  While we highly recommend visiting them but please be aware they will have a very limited selection of our wines.  Visit our Where To Buy page for a directory.

"I'd like to contact Alan directly about his music"
All inquiries for Alan Silvestri can be made through his agents at The Gorfaine/Schwartz Agency.

Tasting Room:

"We'd like to have our event at your tasting room"
Fantastic!  Please contact us. 

"I'd like to set up a tasting for a group"
Fantastic!  Please contact us.  

Where are you located? / What are your hours? / What are you currently pouring? etc.
Please visit the tasting room page for this information.

Website / Accounts:

"I need to update or change my Credit Card, Shipping Address, Wine Club option, etc etc."
You can login to your account on our website to do all of this and more!  Click/Tap here

"I forgot my password and/or username"
You can retrieve your username and reset your password by providing the email address associated with your account: Click/Tap here

Orders / Shipping:

"When will my order be shipped and/or arrive?"
Orders placed on our website or in our tasting room are typically shipped within one to two business days.  If extreme weather conditions are known to us that would affect the wine while in transit, we will inform you and may hold the shipment until those conditions pass.  Other factors such as available inventory or limited staffing may make handling times slightly longer.  You can retreive order and tracking information via your online account.

"Do I need to sign for the package?"
Yes.  All packages containing alcoholic beverages shipped via common carrier (UPS) require it be received and signed for in person by an adult age 21 or older.

"If I select "Pick Up at Tasting Room" during checkout that means I can come in and you will ship it for me for free from there, right?"
No.  Selecting this option makes your order available for you to pick up and take from our tasting room.  There is no charge for this option and is provided so you can get in and out of the tasting room quicker.

"Why is the shipping charge so expensive?"
Please know that our system is using special discounted rates that UPS gives us (around 20% or more below full retail price).  In addition to the weight based UPS discounted rates you are charged, there is an additional small service fee per package that UPS imposes for alcoholic beverage shipments that require a signature.  To help offset these shipping costs to you we provide packaging and handling free of charge.

"Can you ship to my country or is your wine available here?"
At this time we do not ship internationally and we do not have any distribution outside of the United States.

"Can you ship to my state or is your wine available here?"
Because each state has their own laws and licensing that govern shipping alcohol direct to comsumer we do not ship to every state.  To view a list of states we ship to please click/tap here.  We currently only have limited retail distribution in California, those location can be found here https://www.silvestrivineyards.com/where-to-buy.htm

"I'd like to order some of your wine glasses"
Unfortunately every time we have tried to ship wine glasses they have broken, so they are no longer offered for sale on our website.

Wine Club:

"So how does this work?"
The Silvestri Vineyards Wine Club is a subscription service, when you sign up you agree to purchase pre-determined shipments of wine based on the club option(s) you select.  An account is created for you on our website and your information, preferences and payment information is stored.  No purchase is required to sign up but membership benefits do not start until your first purchase.

"How can I sign up?"
Please click/tap here to select a club, sign up and create an account.

"Can I subscribe to more than one club?"
Yes!  For current account holders/wine club members: click Log-In at the top of any page on our site, once logged in to your account click/tap "Wine Club" on any page on our site, click/tap Join.

"Why did I receive an email that my wine club is canceled? I was trying to switch to another club."
Switching clubs in our system requires you to cancel the ones you don't want and join the ones you do.

"Please put my wine club on a temporary / permanent hold"
This is not available as an option.  If you do not wish to receive fulfillments for any length of time you must cancel the club.  Log-In to your account, click Edit Membership, in the window that pops up see "If you are no longer interested in being a member of our wine club please click here" and follow the link to request removal.

"I don't like Chardonnay but it came with my fulfillment, can I substitute it for something else?"
Unfortunately, no.  Our wine club fulfillments are pre-determined (unless otherwise stated) and the fulfillment process is automated, so substitutions or changes are not possible.  These unwanted bottles could work great for guests, at a dinner party or as a gift.

"I want to order more wine as part of my upcoming fulfillment"
Please send us an

"When is the next Wine Club fulfillment?"
Fulfillments will typically occur at the end of March, end of September, and beginning of December.  Timing of fulfillments are based on a number of factors including the time of year, weather conditions and available inventory.  We typically decide on, plan and implement a fulfillment in a short amount of time (usually weeks) in advance of a fulfillment date.  We typically do not do fulfillments during summer months.

"I do not see my Wine Club discount online"
Please make sure you are logged in to your account.  When logged in, your discount will be shown in real time on our online store.  https://silvestrivineyards.orderport.net/auth

"Did I pick up the last fulfillment?"
Logging in to your account on our website will take you to your account page where you will see your order history and status  https://silvestrivineyards.orderport.net/auth

• Complimentary tastings for 2 persons (1 member plus 1 other (guest/spouse/etc)
• 15% discount (Motif club) or 20% discount (Signature club or combined multiple clubs totaling 4 or more bottles) on wine purchases
• Birthday Discount: 10% additional discount code emailed to you
• exclusive access to pre-release, library and club only wines

• Add clubs: click/tap Log-In at the top of any page on our site, once logged in click/tap "Wine Club" on any page on our site, click/tap Join.
• Switch clubs: it is necessary to cancel the ones you don't want and join the ones you do.  Follow the directions on this page to join and remove clubs
• Remove clubs: Log-In to your account, click/tap Edit Membership, in the window that pops up see "If you are no longer interested in being a member of our wine club please click here" and follow the link to request removal.