Store Policies

Returns:

Your satisfaction is our highest priority.  We will replace or refund, at our discretion, any opened bottles of wine that are flawed, corked or unsatisfactory. We ask that you return the unfinished portion(s) for replacement.  Please send an email to customerservice@silvestrivineyards.com to arrange a return.  Once the wine is received we will refund your credit card for the cost of the wine less shipping and handling.  If original shipment was damaged we will replace or refund including shipping and handling.

Shipping:

Please be aware that ALL shipments must be received and signed for by a person 21 years of age or older at the time of delivery.

Due to higher temperatures during the summer months, Silvestri Vineyards highly recommends expedited shipping service to states outside of California. Please note that Ground service shipments are at the discretion of the purchaser and Silvestri Vineyards may choose to not be responsible for wine that is compromised by heat conditions. In cases of extreme temperature spikes, a Silvestri customer service associate may contact you to reschedule your shipment.  Typically, we process shipments at the beginning of the week to ensure your order does not sit in a UPS facility or truck over a weekend or holiday.

Silvestri Vineyards currently ships wine to the following states: [GoodStates].  All other states where wine can legally be shipped to are handled by our retail partners Vinoshipper.com and A Taste Of Monterey, you will be automatically redirected to their websites from our web store.

For more information on wine shipping laws and to find out how to help ease direct shipping limitations in your state, please visit www.freethegrapes.org.